Day for exchanging experiences in citizen service systems

dsc04222The 012 telephone service system of the Generalitat of Catalonia has organized a day for echanging experiences regarding the citizen service systems of various autonomous communities on 1 December at the Centre for Legal Studies (Centre d’Estudis Jurídics). ‘Know, Share, Resolve’ is the slogan chosen for a meeting where, beyond just exchanging information, debates have also been started on various issues that affect the model and technology of the service that is offered to citizens. Thus, a framework for disuccion and information has been created that ranges from certain telemarketing policies to artificial intelligence at the service of society.

In addition to the 012 telephone service of the Generalitat of Catalonia and its multi-channel commitment, services from Andalusia, the Canary Islands, Castille and Leon, La Rioja, Madrid, Navarra, Murcia, Asturias, Valencia, the Balearic Islands and the Basque Country have also participated.

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