The European Commission recognises the Generalitat’s good Internet practices on two counts


The Generalitat de Catalunya has been shortlisted for the European eGovernment Awards 2009 in two categories. The awards, granted every two years and promoted by the European Comission, distinguish the most innovative eGovernment solutions implemented by the European administrations in order to facilitate citizen and corporate acces to public services.

The Generalitat’s multichannel Citizen Care Strategy -the Citizen Care Centric Approach, C3cat- has been selected in the eGovernment empowering citizens category. C3cat is an innovative management model that prioritises citizen care in all eGovernment actions. It has been implemented over the last four years and has enabled the Generalitat to increase efficiency in the rendering of public services and the use of telematic services by citizens. For instance, the gencat portal, wich groups together departmental and thematic websites, receives approximately 136 million visits per year, with annual increases of over 50% since 2005, and the processing of unemployment application renewals via the 012 telephone service and the website now represents 55% of all transactions.

On the other hand,the e-Catalunya project for collaborative community and group work has been announced as finalist in the category entitled eGovernment enabling administrative efficiency and effectiveness. The e-Catalunya platform was set up in March 2006 and currently has over 15,000 users and 1,100 communities made up of Generalitat staff, professionals and citizens, who are using 2.0 tools (notepads, calendars, file containers, forums, wikis, surveys or photo albums) to manage knowledge, collaborate remotely and consolidate contact networks. The aim is to boost the efficiency of the Administration and the organisations and to help staff and citizens to feel more satisfied because they have the chance to discuss and participate in processes of change and improvement. This is being applied in areas such as health, education, justice and international cooperation, avoiding travelling to hold on-site meetings, developing standard solutions (manuals, reports, protocols and waybills), promoting more efficient teamwork and also facilitating learning.

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