What should digital government in the EU be like? Send us your ideas!

eu-2293403_960_720On the website https://ideas4digitalgov.eu, until 21 June, you can post your innovative ideas that could help to draw up the document that will define European Union (EU) policies in this respect.

The Lisbon Council, on behalf of Estonia’s EU Presidency, is preparing a document in the form of a ministerial declaration on the political future of the EU regarding digital government (eGovernment). It is set to be approved by the EU Member States on 6 October this year.

It is an efficient way of gathering all kinds of feedback about the preliminary document that can be sent to the Member States. All you need to do is click on the dialogue box next to each proposal or send an email.

This stems from the realization that the Malmö Ministerial Declaration on eGovernment (2009) has not been as effective in reducing the political distance between citizens and their governments as expected, primarily in terms of trust and participation. Overall, progress has been made in eGovernment: digitalisation of procedures, interoperability, open data (Directive ISP 2013), digital identity and signature (eIDAS Regulation), privacy and data protection (GDPR on personal data protection), electronic invoicing, etc. However, people have not experienced the radical change that was forecast in the Malmö Declaration. For example, the number of European citizens who shop online has increased from 36% to 55%, yet those using public services online have only risen from 18% to 28%.

The proposals for the EU ministerial declaration in October are roughly as follows:

  1. The single-click principle: a digital environment for the whole EU, primary records, interoperability, development of common standards, algorithmic transparency, etc.
  2. Open government: open data by default, open data with higher quality, development of sets of static data for open services (standardized APIs), co-design (co-creation, co-production) in digital services and infrastructures, general participative practices, and global leadership in open government from the EU.
  3. Identity and security: interoperable digital identity systems by 2018 which are also valid for the private sector, attention to technological advances such as blockchain technology, data storage security, and data control by citizens.
  4. Other measures: planning actions and setting specific, measurable and comparable targets; experimenting to produce fast prototypes; implementing cross-border pilot schemes; legislating intelligently based on fast experiences and artificial intelligence; opening up procurement processes to new players; demanding digital skills from management personnel in order to take the right decisions; and others.

The debate is already on the table. Don’t miss this opportunity to put forward the ideas and actions that you believe will guarantee Europe’s digital transformation and get it progressing at the necessary speed.

One thought on “What should digital government in the EU be like? Send us your ideas!

  1. Gencat has already sent its ideas! Have a look on them, what do you think?

    1. Driving robust identification and authentication systems that are easy for the general public to use. For procedures and services that do not require a maximum security level, it is worth using the systems for validating people’s identity by entering one-time codes in a mobile device, such as those used regularly for banking and other services. Use of Mobile Connect as a digital authentication standard: http://www.gsma.com/identity/mobile-connect.

    2. There is a need for experiences of opening up statistical data for use in public services (metrics). This opening will help to define the lifecycle of digital services. Websites, social network profiles, mobile services, e-newsletters… these are created based on clear and genuine objectives which then need to be continually assessed. With open data, citizens can monitor the Government’s digital channels and decide whether they should exist or not. How many websites and other digital services remain open without any kind of activity, or with minimal impact? It is essential to open up data.

    3. It is necessary to shorten the time between the conceptualisation of a service and its effective implementation, using methods such as design thinking. This technology allows the design of various services for citizens which only end up being implemented if they definitely meet people’s initial expectations (so ideas and application are one and the same thing). The provision of services is the most evident proof of whether something works or not; for this reason, policies need to get constant feedback from services.
    With this philosophy, the idea is to prototype services directly instead of developing cumbersome modernisation plans or White Papers by the public administration.

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